[UPDATE – 11/2/2021 – 9:56AM]: It seems the issue has been fixed now. Please try logging into the game again.
Many are facing issues logging into Genshin Impact on Playstation 4 and Playstation 5 consoles. This issue isn’t only affecting Genshin Impact but several other online multiplayer games as well. So, what’s wrong and why can’t you login?
Genshin Impact – Cant Login On Playstation
Initially, we can’t login ourselves and we’ve seen multiple comments on Genshin Impact groups saying other users can’t login as well. There are also users reporting login issues on this 3rd party server status site here. As of the time of this writing, there’s been about 1250 reports.
The situation seems dire, but this isn’t actually Mihoyo’s fault. It seems Playstation is having server issues with the PlayStation Network. As seen from the screenshot below, the affected areas are with:
- Account Management
- Gaming And Social
- Playstation Store
- Playstation Music
There is no workaround or quick fix for this, so the only way to remedy this is to wait for Playstation to fix their servers. And hopefully, we’ll get compensation on Genshin Impact in the form of Primogems (Ehe te nandayo).
Meanwhile, you may find these related articles useful.